Making a positive, lasting impression with every customer has never been more important than today. Serving customers can be a joy. Whether you want stellar Yelp reviews or viral YouTube videos, it's about consistently delivering an infectious and enviable customer service experience. As founder of Merchandise Concepts, Anne's “Retail Snoops”TM program extensively researches all aspects of customer service. She's gathered priceless knowledge after mystery shopping more than 2,000 stores and businesses over 15 years.

Growing up as a middle child of seven children raised by a single mom, Annie Meehan learned tenacity and resilience at a tender age. The word “survival” took on many meanings in her younger years, developing within her a richly profound, fiery spunkiness. At age 7, Annie was told she was dyslexic. She struggled with spelling and reading letters in the correct order to the point that when she was 21 years old, she was asked if she was illiterate. That never stopped the current professional speaker, business owner and author of three books from becoming all she was meant to be.

Antwone Fisher is an award-winning film and literary writer. Born in an Ohio prison to a teenage mother, Antwone became a ward of the state and was placed in foster care. He spent two years in a loving foster home, but was subsequently moved and suffered twelve years of abuse at the hands of his new foster family. Please inquire about Antwone's speaking fees

Since 1983, Art Sobczak and Business By Phone Inc. have helped hundreds of thousands of professionals say the right things by phone to get more of what they want. Our reputation has been built on providing common-sense, non-salesy, non-gimmicky conversational methods, processes and word-for-word instruction on how to use the phone to get through, get in, persuade, and sell. In 2012 Art received the Lifetime Achievement Award from the American Association of Inside Sales Professionals for his contribution to the profession. In 2013 he was named one of the Top 25 Most Influential Inside Sales Professionals. His latest book, “Smart Calling,” hit Number One in amazon.com's Sales category its very first DAY, was named Top Sales Book of 2010, and the Revised Second Edition was released in April of 2013.

He is a man so cool! Scientists say his very existence helps fight global warming. Arthur Fratelli's keen sense of humor, mind blowing magic, impressive mentalism, hypnotic abilities, original routines and bizarre skills keep him in constant demand at corporate events that require a clean entertainer. His aptitude for constructing a run on sentence is also impressive.

Ash enjoys sharing his story of how he came here with just $20 and not a word of English, while taking you on his journey from struggles to success. Despite of struggles he has conducted multimillion dollars in business without spending little to any money in marketing. He loves to share this with his audience and take them on a journey, give them ideas that they have not heard before and making a bigger difference in the world.

“Avish is that rare breed of speaker that is able to use personal material but craft it in a way that is relevant and has a powerful message for the audience. He's the perfect balance of practical content and dynamic entertainment!” – Chip Lutz, Conference Chair, AATH Annual Conference Avish Parashar is a funny motivational speaker whose programs are a unique blend of humor, content, and interaction that makes the information relevant, engaging, and memorable.

Barbara is known for encouraging people to own and acknowledge their natural gifts and talents. In this heartwarming seminar participants will receive a gift of self-identity. Motivating her audiences with both her inspirational message, Barbara inspires and challenges people to discover their true self.

"As you get to know Barbara Teicher, you will immediately see that she has taken her nearly 6' height to the level that reaches her skills and experiences as a keynote speaker, corporate trainer, consultant, and business coach. Barbara guides her audiences in a light-hearted look at the reasons for challenges they face in business communications. She brings common sense to this with a no-nonsense approach to changing difficult situations into lasting solutions." Communications is Barbara's MAIN topic.

Barbara Corcoran's credentials include straight D's in high school and college and twenty jobs by the time she turned twenty-three. It was her next job that would make her one of the most successful entrepreneurs in the country when she took a $1000 loan to start The Corcoran Group.