Susan Steinbrecher

Susan works with senior executives and their organizations to develop and implement innovative, life-changing and profit-building solutions to address the global and day-to-day challenges of leadership, operations, human resources and training.

Susan’s expertise has positively impacted companies worldwide, including Bank of America, Starbucks Coffee Company, BNSF Railway, Capital One, CVS/Caremark, Brinker International, Gaylord Entertainment, Hilton, Miraval Spa and Resorts, Seneca Gaming and Northwest Airlines.

Prior to founding Steinbrecher And Associates in 1992, Susan was a rising star with one of the country’s best-known hotel chains. In her 14-year career there, she went from an entry-level position to the chain’s youngest general manager in history and then to leading its strategic training and development initiatives.

Susan earned her bachelor’s degree in applied arts and sciences from Southwest Texas State University and an honorary doctorate in hospitality management. She holds professional certifications as a master practitioner of neuro-linguistic programming, a certified mediator and several 360 assessments. She is also a certified HeartMath coach.

Susan is the co-author of several business and leadership books: Heart-Centered Leadership: An Invitation to Lead From the Inside Out; Roadmap to Success (with Ken Blanchard and Stephen Covey) and Straight Talk from America’s Top 10 Speakers. Her most recent Amazon best-selling book, KENSHO: A Modern Awakening, Instigating Change in an Era of Global Renewal, is a business book that delves into the realm of personal development, bringing to light some of the remarkable people, organizations and companies in our midst who are positively impacting our world.

Susan is a member of the Women’s Business Enterprise National Council, the Vistage Group, the International Coach Federation, the Women’s Foodservice Forum, HR People and Strategy, and the Council of Hotel and Restaurant Trainers, of which she is past president. For four consecutive years, she has received the Business Leadership Center’s Teaching Excellence Award at the Southern Methodist University Cox School of Business.

She has also been a featured expert on MSNBC’s Your Business, Good Day Dallas, Texas Living and the John Tesh Radio Network, as well as Fortune Small Business magazine, Woman’s Day, CBSMoneyWatch.com, CNBC.com and CNNMoney.com

Susan's One Sheet (612.6KB)

Heart-Centered Leadership: An Invitation to Lead From the Inside Out:

In today’s business climate, companies are often forced to implement sweeping changes in an effort to grow and survive. Organizations must be able to authentically connect with their employees by showing respect and care for their wellbeing – on and off the job. Amidst financial challenges, intense time pressures and limited resources, awareness of your employees’ needs tends to be the first thing that falls by the wayside.

The Need for Heart-Centered Leadership:

Heart-centered leadership, characterized by care, concern, honesty and humility is not a “soft” skill but a “dollars and cents” one — which will ultimately provide realistic solutions to retain productive, content employees.

Manage Your Energy; Manage Your Stress:

Are you noticing that time appears to be speeding up? Are you struggling with finding some sort of balance among the increasing demands that are placed upon you?
Susan Steinbrecher sheds some light as to why we are feeling the accelerated pace and the four energy quadrants that each of us must maintain in order to live our life to the fullest. She shares her knowledge and stories from several of the experts featured in her Amazon best-selling book Kensho: A Modern Awakening: Instigating Change in an Era of Global Renewal. You will walk away with many new tools and processes to help you live your best life.

Understanding and Coaching the Generations:

Do you know how to manage and coach the new generations of American workers?
Leaders who understand each group’s perspective and what they value are more
successful at motivating and retaining generations different from their own.

Manage Workplace Conflict:

One of the most challenging roles of an effective leader is that of “peacekeeper”. Learning how to deal with conflict—rather than avoiding it—is crucial. Resolving conflicts in the workplace takes negotiation skills, patience, and a healthy dose of emotional intelligence. When a heart-centered approach to conflict resolution is engaged, more often than not, it can make the difference between positive and negative outcomes. It is also important to understand how the human element shows up at work. Many types of problems result when the needs for self-esteem and meaning are not valued or are even thwarted.

Susan imparts sound advice that will improve a leader’s communication and listening skills that will ultimately set the tone for successful resolution.

Roadmap to Success:

How do busy people become successful? Susan Steinbrecher shares what her experience of coaching numerous executives has told her is needed if someone is to experience success at an exceptional level—the five core fundamentals of success.