Micah Solomon

Micah Solomon is a customer service strategist, entrepreneur, business leader and author, named by The
Financial Post a “New Guru of Customer Service Excellence.” He specializes in creating five-star customer
service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a oneman
basement operation into a market leader in the independent entertainment field—a story well known to
readers of Fast Company, Success magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow,
The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have
appeared. He was also an early investor in MacSpeech, the Apple-related speech recognition startup recently
acquired by Nuance.

Micah has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service
Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg
BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal
Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and
adviser to corporations and professional organizations.

Micah’s upcoming American Management Association book (release date May 16, 2012) is titled High-
Tech, High-Touch, Customer Service and has already been praised by Steve Wozniak, Seth Godin, and
other luminaries. It follows up Micah’s hit book of 2010, Exceptional Service, Exceptional Profit: The
Secrets of Building a Five-Star Customer Service Organization. It has become a #1 customer service
bestseller in the U.S., has been translated into Japanese and Korean, and has been chosen for the prestigious
Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time.

Download Micah's 1-Sheet (655.0KB)

Customer Service, Customer Loyalty, The Customer Experience

1. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
2. High-Tech, High-Touch Customer Service: Secrets of Building 21st Century Customer Loyalty. Building customers for life in the age of digital connection, selfservice, and distraction.
3. Experience This: Designing The Customer Experience for A New-Attitude Generation
4. “Is anything all right?” Staying one step ahead of today’s demanding, empowered customer online and off.
5. Customer Service on a Digital Island: Service like you’ll meet everyone again (because these days you will).
6. Industry-specific customer service topics also available for building customer loyalty in the Automotive Industry, Banking and Financial Services, the Insurance Industry, Building Trades, B2B, the Food Industry, the Healthcare Industry,
   Hospitality, Legal Services, Not For Profits, Restaurants, Retail, Manufacturing,Real Estate, Technology and IT, and Communications.

Marketing, Social Media, Branding

1. Island Marketing: Harvest the value of customer loyalty in a world where everyone knows everyone
2. Building Your Brand on a Digital Island: How to succeed in a world where everyone knows everyone.
3. Social Media and Building Customer Loyalty: Thriving in the brave new world of online advocates and saboteurs.
4. Marketing By Other Means: The Customer Experience as Marketing

Company Culture and Leadership

1. Customer-Centered Leadership
2. Company Culture, Excellence, and Sustaining The Bottom Line
3. Employee Engagement and Company Purpose