Mel Kleiman

Mel’s expertise is based on his personal experience as the onetime owner of three different businesses (including the largest group of Hertz Rent-A-Car franchise locations in the U.S.), as well as his extensive research and consulting work helping employers design employee recruiting, hiring, and retention systems. Kleiman authored has five books including the bestselling Hire Tough, Manage Easy (featured on CNN Headline News) and written hundreds of articles for trade and professional journals and e-zines.

He has been a member of the National Speakers Association since 1992 and is one of only 650 speakers worldwide to have earned the coveted Certified Speaking Professional designation. He also serves as a board member for the National Restaurant Association Educational Foundation and for the Workforce Institute and is a member of the Society for Human Resource Management.

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The 7 Keys to Making Interviewing & Employee Selection Really, Really Simple

Your store is only as good as the PEOPLE you have working for you…

As Sam Walton said, “The most important decision a manager makes everything single day is who he allows in the door to help him take care of his customers.”

In this session, you will learn the 7 simple keys to hiring a winning team. More importantly, you will learn how to use those keys to open the door to only great employees.

Presented by hourly employee hiring authority, Mel Kleiman, this proven, hard-hitting, practical session covers all the bases when it comes to making sure that what you see in the interview is what is what you get on the job.

Key techniques and strategies covered include:

1) How to Hire Tough so you can Manage Easy

2) How to attract the STARS so you can select a STAR

3) How to use tools to make your job easier

4) The Three P’s (preparation, planning, positioning)

5) Listening, body language, red flags and biases

6) Structured interviews and the most important questions to ask every applicant

7) How to make the best decision

Hire Tough, Manage Easy

If your organization is going to succeed in today’s hyper-competitive, economically uncertain, turbulent times, there is one critical task your hiring managers, franchisees, and/or association members must get right – how they recruit, select, and retain great employees.

In this fast-paced, engaging session, participants learn all the best practice, take home information, ideas, tools, tips and new techniques that will make their jobs easier and take the guess work out of hiring and motivating great people.

Key learning outcomes include:

•The 5 key questions you need to ask before you hire anyone

•How to attract the right applicants

•The #1 most over looked source of great, proven employees

•How to tell the winners from the whiners

•The most important question to ask every applicant

•The #1 way to reduce turnover by 20%

•What every employee wants out of a job no matter what generation they are

•The #1 employee motivator and it doesn’t cost a dime

•Lots of other neat, easy to implement ideas

Beyond Behavioral Interviewing: The Next Evolution

It is no longer a war for talent; today it is a war for jobs and hiring practices need to change just as dramatically as the job market has.

For the past 20 years the majority of employers have relied on behavioral interviewing techniques to identify promising job applicants. Unfortunately, behavioral questions screen people in highly predictable ways and encourage hiring decisions based more on an applicant’s presentation skills rather than on the only reliable predictor of future performance — the person’s actual past performance and achievements. Achievement-based interviews and evidence-based selection facilitate quality hiring decisions across-the-board. Participants will learn why achievements and evidence are today’s most important hiring metrics, how to incorporate these techniques into their selection process, as well as the five specific questions interviewers can use to ferret out important facts and truths about every applicant.

Key learning outcomes:

•How to hire the best employee (instead of the best applicant)

•Why achievements are more important than interview behaviors

•The most important questions you need to ask every applicant

•How to hire on fact, not feel

•What to test for and how to test for it

•How to get applicants to tell you the truth

•How to tell if your concerns about an applicant are real

•The key to getting references when former employers won’t talk to you

Hire For Safety

Why did the person who made such a great impression in the interview turn out to be an accident just waiting to happen on the job? Because most hiring managers don’t ask the kinds of questions that determine an applicant’s real attitude about safety. On top of this, applicants are skilled at telling us only what they want us to know and only what they think we want to hear. The result is that we hire people on the basis of fleeting first impressions instead of selecting those who can be depended upon to always put safety first.

This program will give you the tools and techniques you need to separate those who only talk safety from those you can count on to work safely every day.

Participants will learn:

•The 5 most important questions to ask every applicant

•How to ask the tough safety questions and get truthful answers

•How to take the bias and emotion out of the interviewing process

•Why you need to “tell them why you hired them and tell them why you’d fire them”

Attract the Best, Repel the Rest: How to Create a Magnetic Culture

As counterintuitive as it may seem, when unemployment is high, recruiting topnotch employees at every level is more of a challenge because the best people, the ones you want to recruit and hire, are working and are reluctant to change employers.

Rather than trying to convince people that yours is a great place to work, it is by far easier to hire great employees who want to come to work for you and the best way to get them to do that is to create a magnetic culture. Shape a positive work environment today and you’ll be able to keep the good employees you have as well as attract and hire even more just like them with ease.

This high-energy, high-impact presentation always wins rave reviews for the practical, take-home information it delivers.

Key learning outcomes include:

•How to create a magnetic culture that attracts the best and repels the rest

•Why you need to put employees first and clients second

•The 5 keys to becoming an “employer of choice”

•How to make the best hiring decisions

•The 7 R’s & 1 C of employee engagement

The Five Firsts

When it comes to the frontline, hourly employees who comprise over 70 percent of the North American workforce, hired today, gone tomorrow is too often the case. After your organization has invested precious time, money and energy into finding, hiring, and training new hourly employees, why are 50 percent gone within six months and most of those gone in the first 30 days?

After all, no one hires a new employee hoping they won’t work out or quit. No one takes a new job looking to quit or get fired. How much pain and frustration do you think you need to cause a new employee to make them quit or walk out and never come back? Why do so many employee-employer relationships fail in the first six months and what are the steps you can take to prevent it from happening in your organization?

In this session, participants learn the five specific steps winning organizations use during the new hire’s first month on the job to dramatically reduce employee turnover and create a highly engaged and motivated workforce.

Key learning outcomes include:

•Why everything you need to know about onboarding new employees you learned in kindergarten

•The most important question every new employee will be asked and what the answer needs to be

•The power of first impressions and how to make the most of them

•Why a lazy manager is a great manager

Thirty + Top Tips, Tools & Techniques to Attract, Select & Retain Top Talent

Designed in even more detail to address the specific challenges your organization faces when it comes to recruiting, selecting, and/or retaining top talent, the content of this presentation is based entirely on the meeting participants’ responses to a custom designed pre-meeting survey.