Lisa Boesen, MAOM, PHR, is a dynamic speaker and advocate for compassionate, patient-centered service. A self-described “facili-speaker” and student of compassion, she inspires and empowers individuals and teams with self-awareness and personal growth to create meaningful relationships at work and improve performance. Lisa blends her clinical and Human Resources experiences to to guide organizations and teams to enhance the employee experience by aligning the business strategy with talent management interventions, grounded with compassion, resulting in improved business outcomes and an excellent customer experience.
Topics:
- Communication
- Customer Service
- Difficult People
- Diversity
- Teambuilding
Fee:
$3500 - $6500
Travels from
Dallas
Houston
Creating Compassionate Connections
Lisa’s passion in life is all about sharing her dominant gifts,
– energy, insight and organization. Or, as colleagues
describe, she can “color-code chaos.” As a student of
compassion, she researches the impact and importance of
compassion on relationships, organizational culture and the
patient experience.
With over 30 years of clinical, management, human
resources and performance improvement experience in healthcare delivery including
acute care, rehabilitation, medical group practice, academic, not-for-profit and for-profit
organizations, Lisa creates high-energy yet thoughtfully-provoking keynote and workshop
sessions for her clients. She has designed and implemented outpatient programs, talent
management programs and customer service training targeting specific organization
business outcomes including patient satisfaction scores and various Human Resource
metrics.
Lisa enjoys membership and has held leadership positions in multiple healthcare and
human resources professional organizations. She holds a Masters in Organizational
Management, is a Certified Human Resources Professional, certified MBTI ®
practitioner, certified facilitator and a Certified Compassion Fatigue Specialist. She has
been featured in Advance Magazine, Medical Office Today, Mainstreet, The Ladders, and
ICU Medicine.
Sample Speaking Topics:
- CareTime for the HCP — Creating Connections for Work, Health and Self
- “C” into the Self – Using Compassion to Be Your Personal Best
- Three Cs of Service Delivery
- Three Cs of Teamwork
- The Compassionate Leader
- Creating Your Personal Community — Moving from Making Contact to Creating Connections
