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Scott Deming

   
 Speaker Scott Deming on Customer service and Change 
   

Customer Service didn't die a sudden, unexpected death. It has been dying a slow, very painful death for a very long time. Why? Simply put, people stopped caring. Service today is typical and transactional. People look at customers as an opportunity for a sale, rather than an opportunity for a meaningful relationship that will turn that customer into a loyal evangelist for life. Customer service is dying because people simply stopped looking at other people as fellow human beings. But all is not lost! It's not over just yet! There's still time to shock customer service back to life. And there's one person who is bent on making that happen!

Topics:

  • Business
  • Change
  • Customer Service

Fee:

$7500 - $11000

Travels from

New York

Customer service and Change

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